Template Assistant AI: Improving Insurance Document Workflows
How to Use Agentic AI to Edit Templates for Insurance Document Generation
Claims teams deal with lots of documents, risking disorganization and uneven processes. Leveraging AI for consistent document workflows helps leaders ensure stability and show ROI.
Consider insurance document generation: Claims handlers use AI to generate documents from templates, like injury assessments or expert-request forms.
But similar templates don’t always suit everyone's needs. For instance, what works for short-term disability doesn't help those managing long-term disability claims—making it tough for claims leaders to standardize processes without sacrificing customizability for staff.
What if you can have both, standardization and customization, without sacrifices?
This article introduces and explains Template Assistant, a new feature from Owl.co that helps claims adjusters, SIU teams, and insurance lawyers iterate on templates with agentic AI when generating documents.
Template Assistant enables claims workers to better customize document templates for their particular needs—but within the parameters of standardized workflows so claims managers can ensure consistent processes.
- We'll start by explaining what Template Assistant is and how agentic AI plays a role in helping claims leaders deliver consistency.
- Then we'll break down how Template Assistant works, outlining the template-editing functionality, collaborative version histories, and human-in-the-loop features with built-in citations that ensure accountability and governance.
- Finally, we'll walk through specific examples to give you a better sense of what using Template Assistant actually looks like.
Template Assistant: Delivering Consistency with Agentic AI
Owl.co's template builder & document generator, already part of OwlVision, our tool for data digestion and claims insights, now integrates with our generative-AI tool OwlAssist to better enable straight-through processes for iterating templates.
OwlVision provides AI document automation for insurance, scanning & organizing claims documents in bulk and summarizing helpful insights from those documents to assist workers in making better & faster claims decisions.
Within OwlVision, workers can also create templates to automatically generate new documents of their own, a common workflow while investigating an insurance claim.
They can also leverage generative AI with OwlAssist, a tool that answers custom queries about a claim and even produces non-textual gen-AI responses for insurance like charts, diagrams, graphs, and tables.
Template Assistant uses agentic AI by bringing the power of OwlAssist to OwlVision's document generator for collaborative template-editing possibilities.
In short, AI agents help claims teams edit templates at scale, with conversational support to ensure fact-based updates, giving staff confidence in what they're trying to achieve.
Plus, workers can view and use each other's template iterations, inclusive of historical versions, reducing bottlenecks and frictions between teams.
Think of it like straight-through processing but optimized with human-in-the-loop features. Improved efficiency—but without sacrificing the human expertise critical for fair claims outcomes.
How Template Assistant Works
Claims teams can conversationally engage with OwlAssist while accessing document templates to research cases and even use AI to edit the templates.
Each time a claims handler generates a new template, the iteration is saved and sorted along other iterations of the same template, accessible and usable to all coworkers.
Create new template iterations with simple instructions and save previous iterations for easy reference.
Individual template iterations have their own version histories too, with highlighted track-changes so workers can collaborate and stay on top of their edits with ease.
Highlight specific template sections for custom edits with viewable change-histories to accommodate multiple needs across teams handling different lines of business.
Human oversight is built in and citations are included. Specifically, the AI tracks both template edits and data sources for quick & easy review, and it provides conversational, evidence-based feedback for all requests to help claims teams edit templates with comprehensive accuracy.
Still, the AI renders human error virtually impossible.
For example, the AI validates all edit requests and preemptively fixes any issues. If a claims handler tries to edit a template by requesting the inclusion of data that doesn't exist in the specified source material, the AI will retrieve the correct data if it exists anywhere.
Examples of Editing Templates with Template Assistant
While accessing a template, claims handlers simply highlight areas of the template to make specific queries and request unique edits.
Say there's a template for generating documents that summarize a claimant's medical history.
If the template lists all past medical procedures, a claims handler could request the AI to only include surgeries, or only major surgeries specifically; in the case of the latter, the AI would prompt the user to delineate major from minor surgeries and learn from the user's feedback.
Claims handlers can make all sorts of edits, like changing:
- Date formats and date-range lookback periods;
- Page-reference inclusions;
- Lists of prescribing physicians or past employers; and
- Really anything at all, as long as it's based on a datapoint in a claims document!
Non-textual gen-AI in OwlAssist instantly creates charts and images like this list of a claimant’s medical appointments.
Advancing Document Workflows with Claims Intelligence
Claims teams now have an agentic, dynamic, and interactive AI assistant for customizing document templates, enabling claims leaders to enact consistent workflow processes that impact the bottom line.
With Template Assistant, our goal is to help claims teams improve document workflows with accurate knowledge and powerful AI.
This is the crux of what Owl.co delivers with Claims Intelligence, which combines fact-based insights and advanced document-processing AI to empower claims leaders to transform their industry.
To learn more and explore Owl.co's AI toolkit for insurers, book a demo.